What is Weaponized Feedback? | Gary Dumais | Select Human Resources

Has so-called “constructive feedback” ever been used to undermine you or someone you know?  If so, you’ve probably experienced what I refer to as “weaponized feedback”.  And from what I’ve observed during my work with companies as a business psychologist, weaponized feedback is a widespread and ongoing problem. The most important element (and litmus test) […]

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Complacency Kills Customers | Gary Dumais | Select Human Resources

Remember your first day on that job you worked so hard to get?  Maybe you felt lucky to have the opportunity, or that all your hard work was finally paying off.  Either way, you probably aimed to shine by doing your best and going the extra mile to impress your boss and internal customers (i.e., […]

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